Last Modified: January 2026 · This policy applies to both the Melber website and mobile app.
Melber believes privacy is a fundamental right. When we collect information from you, there is one purpose only — to provide you with a better experience. This policy clearly sets out what data is collected and why, where it is stored, and when it may need to be shared.
1What types of information do we collect?
Melber collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
| Data Type |
Example |
Collection Time |
Mandatory? |
| Identity Information | Name, date of birth, national ID | Registration & KYC | Yes |
| Contact Information | Phone number, email | Registration | Yes |
| Financial Information | Payment methods, transaction history | Deposit/Withdrawal | Yes |
| Usage Data | Login time, betting history, preferences | While Using the Platform | Automatic |
| Device Information | IP address, browser, operating system | Each Session | Automatic |
| Location Information | Approximate geographic location | In-app usage (subject to permissions) | Optional |
Please Note: We only collect the minimum information necessary to deliver our services. No unnecessary data is requested.
2Why Do We Use This Information?
Here is a transparent overview of how Melber uses your information:
- To create and manage your account and verify your identity.
- To process deposits, withdrawals, and betting transactions.
- To complete KYC verification for anti-money laundering and fraud prevention.
- To verify your eligibility for bonuses, promotions, and rewards.
- To provide customer service and technical support.
- To personalize your platform experience — such as surfacing your preferred games.
- To fulfill legal obligations and meet regulatory requirements.
- To detect and respond to security threats.
3How and where is your data stored?
Melber uses industry-standard technology to keep your information secure. Here's a breakdown of how:
Encryption
TLS 1.3 encryption in transit and AES-256 encryption at rest. Your password is never stored in plain text — only a hashed version is kept.
Server Security
Your data is stored in internationally certified data centers with 24/7 security monitoring and regular penetration testing.
Backup & Recovery
Data is backed up regularly and stored across multiple servers to protect against accidental loss or deletion.
Retention Period
To meet legal requirements, certain data may be retained for up to 5 years after account closure. After that period, all data is securely deleted.
4Is personal data shared with third parties?
Melber does not sell your data. However, in certain limited circumstances, information may need to be shared with trusted partners:
- Payment Provider: Minimum information required to verify transactions with providers such as bKash, Nagad, and Rocket.
- KYC Services: Licensed third parties for identity verification purposes only — never for any other use.
- Law Enforcement: Relevant information may be disclosed when required by court order or legal obligation.
- Security Auditor: Licensed auditing firms for platform security verification — excluding personally identifiable information.
All third parties are required to comply with Melber's privacy standards and may not use this information for their own purposes.
5Cookies & Tracking Technologies
Melber uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
For login sessions, security tokens, and core platform functionality
Mandatory
Performance Cookies
Page load times & error detection — anonymous data
Optional
Functionality Cookies
Remembering language preferences, dark mode, and personalized settings
Optional
Analytics Cookies
Understanding which pages are used most — no individual identification involved
Optional
Cookies can be disabled through your browser settings, though doing so may affect certain platform features.
6Your Right to Control Your Data
Every Melber member has certain important rights regarding their personal information:
Right to Access
You may request a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request a correction and we will update it as quickly as possible.
Right to Erasure
If you close your account, you may request deletion of your data — however, some information may need to be retained to meet legal obligations.
Right to Opt Out of Marketing
You can opt out of promotional communications at any time.
Data Portability
You may request an export of your data in a readable format.
To exercise these rights support@melber.wsto send us an email. We typically respond within 7 business days.
7Protection of Children and Minors
Melber is a strictly 18+ platform. We do not knowingly collect data from anyone under the age of 18. If a minor registers by mistake and this comes to our attention, the account is immediately closed and all collected data is deleted.
Parents can use parental control software to prevent children from accessing Melber. If you notice anything suspicious, please notify our support team.
8Privacy Policy Updates
Melber may update this Privacy Policy as needed. For significant changes, registered members will be notified by email or platform notification. Continued use of the platform after any update constitutes acceptance of the revised policy.
To request a history of changes, contact our support team — previous versions are on record.
9Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out through the following:
Live Chat
Available 24/7 — log in and click the chat icon
Response Time
Usually within 7 business days
FAQ
To start cricket betting on Melber, log in to your account and head to the Sports section. Select Cricket to see a full list of ongoing and upcoming matches. Click on any match to open the available betting markets — such as Match Winner, Top Batsman, Over of First Wicket, and more. Click on the odds for your chosen market to add it to your bet slip. Enter your stake, confirm, and your bet is placed. For live matches, real-time scores are displayed alongside the bet slip to help you make informed decisions. For detailed tips,
Betting Tips View page.
Melber generally does not charge a processing fee for withdrawals — however, bKash, Nagad, or Rocket may apply their standard transfer charges, which will be deducted via your mobile banking app. The minimum withdrawal amount is ৳500 and the daily maximum is ৳2,00,000. VIP members are subject to separate, typically higher, limits. Withdrawals from bonus balances require the relevant wagering conditions to be met. Withdrawal requests are usually processed within 15 to 60 minutes, though delays may occur if KYC verification is incomplete.